Find quick answers about Zenlogix's freight and customs services in Saudi Arabia: what we handle, how import clearance through FASAH, SABER and SFDA works, how to choose between air, sea, rail and road freight, and how to request a quote or a shipment status update. Can't find your answer? Contact our team.
Zenlogix is an international freight forwarder headquartered in Riyadh that provides air, sea, rail and road freight & GCC trucking, together with customs clearance, SABER and SFDA compliance support, warehousing & distribution and supply chain management. These services can be booked individually or combined under one partner.
Yes. Zenlogix can manage a shipment door to door: collection from the supplier, international transport, export and import customs clearance, storage if needed, and delivery to your final address. Customs formalities in Saudi Arabia are handled as part of the same coordinated process, so you deal with one point of contact instead of several separate providers.
A freight forwarder organises the movement of goods on your behalf: it books space with airlines, shipping lines, rail operators and trucking companies, prepares or checks the shipping documents and coordinates customs clearance. Using one means a single partner plans the route, handles the paperwork and follows the cargo through each handover. See our freight forwarding page for details.
Zenlogix is headquartered in Riyadh, Saudi Arabia, and handles imports into and exports out of the Kingdom as well as international shipments between other countries. Cargo moving to and from Saudi seaports, airports and land borders is coordinated from Riyadh, while overseas pickup and delivery are arranged through our partner network.
The quickest way to reach us is through the contact page, by phone or email using the details in the website footer, or via the WhatsApp button on every page. For pricing, the quote request form collects the shipment details our team needs to prepare an offer.
FASAH is Saudi Arabia's national single-window platform for trade, through which import and export customs declarations are lodged and the related approvals from government agencies are linked. It is operated under the Zakat, Tax and Customs Authority (ZATCA). Licensed customs brokers usually file declarations in FASAH on the importer's behalf. Learn more on our customs clearance page.
ZATCA, the Zakat, Tax and Customs Authority, is the Saudi government body responsible for customs, so it assesses declarations, collects customs duty and import VAT, and inspects and releases cargo at ports, airports and land borders. Importers and their brokers interact with ZATCA mainly through FASAH. Because procedures change from time to time, check current requirements on ZATCA's official website.
Import clearance in Saudi Arabia typically requires a commercial invoice, a packing list, the bill of lading or air waybill, and a certificate of origin, plus the importer's registration details. Regulated goods may also need a SABER Shipment Certificate of Conformity or SFDA approval. Exact requirements depend on the product and its HS code, so confirm them with ZATCA or our customs team before shipping.
SABER is the Saudi Standards, Metrology and Quality Organization's (SASO) online platform for certifying that regulated products meet Saudi technical regulations. A Product Certificate of Conformity (PCoC) certifies a product itself and is generally valid for a set period, while a Shipment Certificate of Conformity (SCoC) is issued for each consignment and is used for customs clearance. Read more on our SABER page.
Products regulated by the Saudi Food and Drug Authority (SFDA), such as food, medicines, medical devices and cosmetics, usually need SFDA registration, listing or import clearance before they can be released. The exact requirement depends on the product category, and some items are also inspected at the port. Confirm current rules with the SFDA; our SFDA support page explains how we help.
Customs duty in Saudi Arabia is usually calculated as a percentage of the CIF value of the goods (cost, insurance and freight), at a rate set by the product's HS code; some goods are exempt and others carry higher rates. VAT at 15% is then generally charged on the customs value plus duty. Rates can change, so check the current Saudi tariff with ZATCA.
An HS code is the internationally standardised number used to classify traded goods, and it determines the duty rate and any permits a product needs. The first six digits are common worldwide, while Saudi Arabia's tariff extends them to a 12-digit national code for more detailed classification. Using the correct code helps avoid delays, reassessment or penalties at clearance.
If a shipment is held at customs, first find out the reason, which is usually shown against the declaration in FASAH or given by your broker; common causes include missing certificates, valuation queries or inspection. Share the declaration or bill of lading number with our customs team and we can review the hold and advise on the documents or steps needed for release.
Choose air freight when speed matters most, for example for urgent, high-value or perishable goods, and sea freight when cost per kilo matters more than transit time, particularly for heavy or bulky cargo. Air shipments usually move in days, while ocean shipments typically take weeks depending on the route. Compare our air freight and sea freight services.
FCL (Full Container Load) means you book a whole container for your cargo, while LCL (Less than Container Load) means your goods share a container with other shippers and you pay for the space used. LCL usually suits smaller volumes; FCL often becomes more economical as volume grows and limits extra handling. Our sea freight team can compare both for your shipment.
The main container gateways are Jeddah Islamic Port on the Red Sea, which serves western Saudi Arabia and many Asia–Europe routes, and King Abdulaziz Port in Dammam on the Arabian Gulf, which serves the Eastern Province and is linked to Riyadh by road and rail. The best port for your cargo usually depends on the origin and the final delivery address.
The main international air cargo gateways are King Khalid International Airport in Riyadh (RUH), King Abdulaziz International Airport in Jeddah (JED) and King Fahd International Airport in Dammam (DMM). Shipments are usually routed to the airport closest to the consignee, although airline schedules and capacity can make another gateway the better option. See our air freight service.
Road freight is a common way to move cargo between Saudi Arabia and neighbouring GCC countries, with trucks crossing at land borders such as Al Batha for the UAE and the King Fahd Causeway for Bahrain. Shipments need export and import customs declarations at the border, so documents must be ready before the truck departs. Learn more about our road freight & GCC trucking.
Rail can be a good option on routes where a freight line exists, for example the line linking King Abdulaziz Port in Dammam with Riyadh, and on long-distance international corridors such as China to Europe. It usually sits between sea and air in both cost and speed. Whether it suits your cargo depends on the route and timing; see our rail freight page.
Incoterms are standard trade terms published by the International Chamber of Commerce that define who pays for and controls each part of the journey, and where risk passes from seller to buyer. Common terms include EXW, FOB, CIF, DAP and DDP. The right choice depends on how much of the shipment you want to manage; note that DDP makes the seller responsible for Saudi import duty and VAT.
You can request a freight quote by completing the Get a Quote form with your shipment details, or by contacting our team by phone, email or WhatsApp. A member of the team reviews your request, may ask follow-up questions, and then sends an offer based on the route, cargo and service level you need.
A useful quote request includes the pickup and delivery locations, a description of the goods and the HS code if known, the number of packages with their weight and dimensions, the preferred mode of transport, the Incoterm, and the date the cargo will be ready. Mention any special requirements, such as dangerous goods, temperature control or insurance, so the offer reflects them.
To track a shipment, send your Zenlogix reference, bill of lading, air waybill or container number to our Riyadh freight desk, and the team will reply with the latest status. Zenlogix does not currently offer live online tracking. You can use the Track Your Shipment page or the contact page to send your request.
Yes. Most shipping lines and airlines offer their own online tracking, so you can usually check progress on the carrier's website using the container number, bill of lading number or air waybill number. Carrier tracking shows the main transport milestones; for customs clearance status and final delivery, ask our freight desk for an update.
